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Notice – Closure of HR and Payroll Call Centres

The National Shared Services Office, (NSSO) wishes to advise that in addition to an email service, a call service is available from the Payroll Customer Helpdesk at 076 1002702 for all our retired customers from Monday 6th July 2020. The service is available from 9.00am until 1.00pm Monday to Friday.

Due to workplace requirements under Covid 19, an email service continues to be in place for all other customers, from our HR and Payroll Customer Helpdesks, until further notice.

What does this mean?

  • The delivery of HR and Payroll transactional services continues;
  • Your self-service options continue to be available to users of the HR Portal – for example, entering and/or approving leave, raising absences etc., and to users of the Core Portal for entering and/or approving overtime, viewing your pay slips, etc.
  • Queries can continue to be emailed to the usual addresses;
  • Call service is available for retired customers:

HR queries:

Payroll queries: please check the Contact Section below for the appropriate email address relevant to your query

The NSSO would like to take the opportunity to wish you well, and to thank you for your continued support and understanding.   Further updates will be carried on our websites at and and the NSSO twitter account @SSCIRL.

1) Updated Guidance and FAQs DPER COVID-19

2) August Bank Holiday Pay & Expenses Deadlines

3) Information For Employees 2020

4) Your Payslip Explained- Detailed Version

5) Shorter Working Year 2020

6) FEMPI Restoration to Retired Civil Servants

7) Additional Information on PSPR for Retired Civil Servants

Contact us at PSSC