Notice – Closure of HR and Payroll Call Centres   

The National Shared Services Office, (NSSO) wishes to advise you that, due to the Covid- 19 emergency,  our HR and Payroll Customer Helpdesks have moved to an email service with immediate effect and until further notice.

What does this mean ?

  •  The delivery of HR and Payroll transactional services continues;
  •  Your self-service options continue to be available to users of the HR Portal – for example, entering and/or approving leave, raising absences etc., and to users of the Core Portal for entering and/or approving overtime, viewing your payslips, etc.
  • Queries can continue to be emailed to the usual addresses:

HR queries :

Payroll queries : please check the Contact Section below for the appropriate email address relevant to your query

The NSSO would like to take the opportunity to wish you well, and to thank you for your support and understanding.   Further updates will be carried on our websites at and and the NSSO twitter account @SSCIRL.

1) Guidance & FAQs DPER Covid-19

2) June Bank Holiday Arrangements

3) Information For Employees 2020

4) Your Payslip Explained- Detailed Version

5) Shorter Working Year 2020

6) FEMPI Restoration to Retired Civil Servants

7) Additional Information on PSPR for Retired Civil Servants