Notice – Resumption of HR and Payroll Call Centres

The National Shared Services Office, (NSSO) wishes to advise that in addition to an email service, a call service is also available for all our customers from Monday 7th September 2020. The service is available from 9.00am until 1.00pm Monday to Friday.

What does this mean?

    • The delivery of HR and Payroll transactional services continues;
  • Your self-service options continue to be available to users of the HR Portal – for example, entering and/or approving leave, raising absences etc., and to users of the Core Portal for entering and/or approving overtime, viewing your pay slips, etc.
  • Queries can continue to be emailed to the usual addresses;
  • Call service is available for all customers:

All of our customers who receive both a HR and Payroll service from the NSSO are advised that as part of the progressive upgrade of our phone system over the course of the summer, the 076 107 1000 line can now be used for both HR and Payroll related queries.

HR queries: contact@peoplepoint.ie.

Payroll queries: please check the Contact Section below for the appropriate email address relevant to your query

Further updates will be carried on our websites at pssc.gov.ie and nsso.gov.ie and the NSSO twitter account @SSCIRL.

1) Updated Guidance and FAQs DPER COVID-19

2) Information For Employees 2020

3) Your Payslip Explained- Detailed Version

4) Shorter Working Year 2020

5) FEMPI Restoration to Retired Civil Servants

6) Additional Information on PSPR for Retired Civil Servants