The Government’s Public Service Reform Plan aims to:
- place customer service at the heart of everything the Public Service does,
- maximise new and innovative service delivery channels,
- reduce costs to drive better value for money and
- lead, organise and work in new ways.
As part of the Government Reform Plan, the Government approved the establishment of the Payroll Shared Service Centre (PSSC).
The PSSC was established in December 2013, within the Department of Public Expenditure and Reform (DPER). It is part of the National Shared Services Office (NSSO).
The PSSC operates from three locations (Galway, Killarney and Tullamore) and is staffed and managed by Civil Servants. There is one management structure across the PSSC with the Head of the PSSC responsible for the three locations. Each location operates the same processes with the same technology.
The services provided by the PSSC include payroll processing and reporting, pension payment processing and reporting, customer service helpdesk, payment delivery, payment advice distribution and travel and subsistence processing and reporting.
The National Shared Services Office (NSSO) is responsible for delivering shared services within the Civil Service and setting standards and implementing government policy for shared services across the Public Service in Ireland. Read more about the NSSO here.