People Point

HR & Pensions Shared Service

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Contact Us

Military Retirees please note for correspondence purposes the postal address for your payroll has changed to

‘Military Pensions Payroll, Payroll Shared Services, National Shared Service Office, Central Business Park, Clonminch Road, Tullamore, Co. Offaly, R35 W7A4’ 

The phone and email contact details remain unchanged and are set out below.

Hours of Business

Email support hours: Monday to Friday 09:00 – 17:00

Phone support hours: Monday to Friday 09:00 – 13:00

Phone us

Please note as of 7th September 2020 the phone number for contacting the Payroll Helpdesk has changed for some of our customers. See contact details below.

076 107 1000 All employees excluding members of an Garda Siochana or Garda staff, members of the Irish Prison Service, the Defence Forces and all retirees. This is the joint NSSO line where you can select to either speak to a team member on HR or Payroll queries as appropriate.

076 100 2702 All retirees, members of an Garda Siochana and Garda staff and members of the Irish Prison Service.

076 100 2703 Defence Forces – Officers, Soldiers and Reservists Pay

The NSSO would like to advise customers that all calls are recorded for quality and training purposes.

Email us

In line with Data Protection, please ensure to include two of the following in your correspondence for verification purposes:

Personnel number, PPSN or DOB

All employees and retirees excluding members of the Defence Forces and military retirees – helpdesk@pssc.gov.ie

Military Retirees – militarypensions@pssc.gov.ie

Defence Forces – Soldiers, Officers and Reservists
soldiershelpdesk@pssc.gov.ie
officershelpdesk@pssc.gov.ie
reserveshelpdesk@pssc.gov.ie

To request a token

tokenrequest@nsso.gov.ie

Post to

Payroll Shared Service Helpdesk, Deerpark Road, Killarney, Co Kerry, V93 KH28

PSS Soldiers Helpdesk, Payroll Shared Service, Áras an tSáile, Renmore, Galway, H91 AN2E

PSS Officers Helpdesk, Payroll Shared Service, Áras an tSáile, Renmore, Galway, H91 AN2E

PSS Reservists Helpdesk, Payroll Shared Service, Áras an tSáile, Renmore, Galway, H91 AN2E

Note that PSS does not offer a FREEPOST service. Please ensure you have affixed the correct value in postage stamps to your envelope prior to posting it to PSS.

Website Feedback

If you have any feedback on the contents of this website please email us at helpdesk@pssc.gov.ie with the words ‘Website Feedback” in the subject line.